SHIPPING & RETURNS
SHIPPING POLICY
We are committed to delivering your order as quickly and safely as possible. Every order is carefully packed to ensure your products arrive in excellent condition.
Orders are usually processed within 1–2 working days. Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).
Delivery times may vary depending on your location and the shipping method selected at checkout. While we aim to meet all estimated delivery times, delays caused by couriers or unforeseen circumstances may occasionally occur.
Please ensure that your delivery address is accurate before completing your order. We cannot be held responsible for delays or additional costs resulting from incorrect or incomplete address information.
If you have any questions about your order, our customer support team will be happy to assist you.
RETURN & EXCHANGE POLICY
We want you to shop with confidence. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.
To qualify for a return, products must be:
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Unused and in their original condition.
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Returned in their original packaging.
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Accompanied by proof of purchase.
Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, your refund will be processed using the original payment method.
Please note that return postage costs are the responsibility of the customer unless the item is faulty, damaged, or sent in error.
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.
Exchanges
If you wish to exchange a product, please contact our customer support team before returning your item. Exchanges are subject to product availability.
Need Help?
If you have any questions about shipping, returns, or your order, please don't hesitate to contact us.
Email: support@neurobloomstore.com
We are always happy to help.